Where can I go to fix the strap on my handbag?

Where can i go to fix the strap on my handbag?

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I brought a black crossbody handbag. I noticed that the strap was too long. I can adjust it with the buckle to make it shorter, but the strap only has 4 holes in it. A couple of days later, I went back to the store where I purchased the bag. I explained my problem to the sales associate and she said that there was nothing she could do to help me. I really need more holes added to the strap. Please help!
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